Refund and Return Policy

This Refund and Return Policy explains the process, conditions, and guidelines for returns, replacements, and refunds for products purchased from Vigoraahi Herbal. We aim to provide every customer with a smooth, fair, and transparent experience.

Eligibility for Return

You can request a return if you receive a damaged product, a defective product, or the wrong product.
The product must be unused and in the same condition as received.
The product must be returned with original packaging, labels, and proof of purchase.
The return request must be raised within 3 days of delivery.

Non-Returnable Products

Used or opened products are strictly non-returnable.
Products damaged due to customer handling or misuse are not eligible for return.
Products returned without original packaging or labels will not be accepted.
Personal care items cannot be returned for hygiene reasons unless they arrive damaged or defective.

Return Process

To request a return, please follow these steps:

  • Contact our customer support via email or phone
  • Share your order number
  • Provide clear photos or video of the product
  • Briefly explain the issue

Our support team will review the request.
If approved, a pickup will be arranged through our courier partner.
If the courier partner is unable to pick up the product, the customer will be required to self-ship the product back to our warehouse.
The return will be processed only after the product reaches our warehouse and passes quality inspection.

Refund Process

Refunds are processed in the following manner:

  • Refunds will be issued to the same payment method used during purchase
  • Refunds will be initiated only after the returned product is received and approved
  • Refund timelines may vary depending on bank or payment gateway processing
  • In case of a rejected return, the product will be shipped back to the customer

Replacement Policy

You may request a replacement in the following cases:

  • If the product received is damaged
  • If the product is defective
  • If the product received is incorrect

Replacements are subject to stock availability.
If a replacement is not available, a refund will be provided after inspection.

Order Cancellation

Orders can be cancelled only before they are shipped.
Orders that have already been shipped cannot be cancelled.
For approved cancellations before shipment, a full refund will be issued.

Shipping Costs for Returns

If the return is due to a damaged, defective, or incorrect product, Vigoraahi Herbal will bear the return shipping cost.

If courier pickup is not possible and the customer self-ships the product, shipping costs may be borne by the customer unless otherwise approved.

For more details related to shipping timelines, delivery, and logistics, please refer to our Shipping Policy available on the website.

Important Notes

There is strictly no return or refund for used products.
All return, replacement, and refund decisions are subject to final review by the Vigoraahi Herbal support team.
Vigoraahi Herbal reserves the right to update or modify this policy at any time without prior notice.

Contact Us

If you have any questions regarding this Refund and Return Policy, you may contact us at:

Phone: 9902912382
Email: contact@vigoraahiherbal.com

Address:
Nellur Pala,
Hunsur Taluk,
Mysore District,
Karnataka – 571105

 

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